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Archive of posts from December 2019

Adam Fairhead Adam Fairhead
Post #0750 • December 31 2019

Think People, Not Traffic

How much traffic does your website get?

Wrong question. Your website isn’t a highway, is it?

Rather, it’s a place designed to help a very particular type of person solve a very particular type of problem.

How often do you treat them as people, instead of traffic?

I am not an “audience”

We want to be acknowledged when we talk to people, whether it’s a business who can help us or an old friend. We want them to know where...

Adam Fairhead Adam Fairhead
Post #0749 • December 30 2019

Intentional Culture

Every company and family has a culture.

Few have a culture they designed on purpose.

Great companies have intentional culture. They know that what we stand for (and against), how we approach trials and challenges, or how we perceive ourselves (for instance) are all opportunities to bring people together, or push people apart.

Have you decided how you’d like to be? As a company, as a leadership team, as a department, or at home in your family? A culture will...

Adam Fairhead Adam Fairhead
Post #0748 • December 29 2019

The Best Story Wins

Every person, business, family and relationship has a story.

While doing work that matters, when we move our choice of market away from their pain and toward their goals in a straighter line than our competitors, why would anyone choose an unclear, convoluted alternative?

When we’re able to answer questions like these critically, then wrap the value we bring to the marketplace in a narrative our audience can resonate with, we have what our Creative team’s clients refer to as...

Adam Fairhead Adam Fairhead
Post #0747 • December 28 2019

The Danger of Hitting Targets

…is that you may hit them, even if you’ve set the wrong targets for yourself.

The young entrepreneur who longs to be a billionaire, assuming that’s where happiness lives. Ignoring the fact that the Gateses and Bransons of the world donate over 90% of their wealth to others.

The wantrepreneur who longs to park an expensive Italian car before an expensive Californian home, assuming that’s where happiness is. Ignoring the fact that those close to them are being pushed away...

Adam Fairhead Adam Fairhead
Post #0746 • December 27 2019

Why “I Don’t Know” Works So Well

Everyone has an opinion.

Unfortunately, many deem their opinions empirically factual.

Which is why “I don’t know” works so well:

Amateurs and ‘experts’ know everything. They have definite answers that address everyone’s concerns. They’re vocal about their universal ‘solutions’ in interviews, blog posts and Facebook Ads. And we don’t trust any of it.

Masters know what they don’t know. For every honest “I don’t know” we get, the more certain we feel in their certainty of what they do know....

Adam Fairhead Adam Fairhead
Post #0745 • December 26 2019

Ads Should be Gifts

Except they’re not, are they?

As we pass through the gift-giving season, we’re intimately familiar with both the giving and receiving of gifts.

What it’s like to buy something for someone that you think they’ll really appreciate.

What it’s like to receive something thoughtful from someone who thought of you.

You’ll likely be running new advertising soon.

What kind of a gift is it going to be for those you wish to serve? The thoughtful kind they’ll see themselves in,...

Adam Fairhead Adam Fairhead
Post #0744 • December 25 2019

T’is the Season

After you’ve eaten your turkey and mince pies, consider this…

…Last time I did this, was I any closer to your goals?

…to achieving your mission?

If you didn’t have any, perhaps it’s time to set some.
If you did and aren’t, perhaps it’s time to totally overhaul your approach.

You have a few days away from your usual toil.

T’is the season for change. Or t’is the season to repeat your mistakes for another year.

Which is it to be?

...
Adam Fairhead Adam Fairhead
Post #0743 • December 24 2019

Are You Worthy of This Goal? Is it Worthy of You?

“I want to be the __ of our industry. I need conversions and sales.”

If I had a nickel for every time our Creative team heard this…!

Increasingly, we find ourselves slowing down the conversation they think they want to have, so that they can focus on the hard questions:

#1 Are you worthy of this goal? What makes you worthy of this goal? What have you done and committed to that makes you worthy of this goal? The market...

Adam Fairhead Adam Fairhead
Post #0742 • December 23 2019

What Else Could It Be?

That thing that you make… what else could it be?

Email, or direct mail? If someone needs us to write one, they may need it written for the other, too. A tiny bit of extra effort opens whole new doors.

eBook, or audiobook? If someone needs the former, they should know part of their audience may want the latter. A bit of extra effort opens whole new doors.

Stakeholders, or beneficiaries? Rather than extra financial padding, a bit of extra...

Adam Fairhead Adam Fairhead
Post #0741 • December 22 2019

Customer Bandwidth

Since moving back to the UK, I’ve been fascinated with how much better the internet speeds are here relative to what people are asked to pay. Home, cell, same story.

Bandwidth of the mind: When talking to prospects, they’re often less excited about your solution than you feel. They don’t have the mental resources to dedicate to your work that you do. Much like fast internet, if we demonstrate small relatable wins that improve their lives, they’re likely to give...

Adam Fairhead Adam Fairhead
Post #0740 • December 21 2019

Get it Said

Let’s get to the punchline: Get it said.

A client needs to close or leave? Get it said. If they need your help, why delay with timidity and uncertainty when you’re sure you can move them forward? If they’re not a fit, why entertain the conversation and waste both your time

**A team member who needs to join or leave? **Get it said. If they’re the right fit, it’s worth fighting for. If they need letting go, it’s worth sorting...

Adam Fairhead Adam Fairhead
Post #0739 • December 20 2019

Progress is Everywhere

Do you see the progress available all around you?

  • Getting a Lyft/Uber ride with a driver who runs international sustainability projects is an unlikely meeting. Especially when you yourself help sustainability and social good projects move forward every week. This happened this week.
  • A family member who had the knowledge you needed but never knew about is an unlikely coincidence. But often that’s how that works – the right people and ideas are everywhere. This happened this week.
  • A...
Adam Fairhead Adam Fairhead
Post #0738 • December 19 2019

The Crazy Rule

I like rules. They give order to the production of great work at scale. But my favorite rule? The Crazy Rule.

“Would it be crazy if we…” is often the start of a great idea that’s just a little bit bigger and braver than you are today. Look into that.

“I might be crazy but…” is often the start of radical honesty that leads to a vision for the future for your choice of market or for the cause you...

Adam Fairhead Adam Fairhead
Post #0737 • December 18 2019

10 Years

10 years is a long time. What’s changed?

These people were nobodies.** T**he Vaynerchuks, Cardones and Lopezes. The Aspreys, Lakhianis and Sineks. 10 years changed all that. Hard work and patience paid off.

Mobile apps had only just been born. No Uber, AirBnB, Netflix, WhatsApp or even Facebook app. 10 years changed all that. Hard work and patience paid off.

**Your cause or vision is still there to be pursued. **Still needing someone like you to step in and start...

Adam Fairhead Adam Fairhead
Post #0736 • December 17 2019

All For Good

Part of what makes great entrepreneurs or teams (or relationships, really) is the ability to make “all for good”:

Failed? It’s either a failure to wallow in, or a learning opportunity to become stronger. Failures produce the strength and resolve necessary for real, lasting success. One cannot know success without failure.

Fired? It’s either a blow to your finances and your ego, or a learning opportunity to become stronger. It’s not a one-time thing, something built up to this. Now...

Adam Fairhead Adam Fairhead
Post #0735 • December 16 2019

Marketing & Peer Pressure

When we’re thinking about buying something, these three questions happen in our minds:

How do I feel about this?

As prospective clients, we all start here. Do I like this? Do I want this?

What will others say?

Shortly after realizing our own feelings on the matter, as social creatures, our thoughts jump to those in our circle; will they like this? What will this think about me? Is that what I want them to think?

How will I respond?

...
Adam Fairhead Adam Fairhead
Post #0734 • December 15 2019

What’s in That Box?

A lesson in business optimization found from…moving.

Moving reminds us of how much stuff we have. Once you’re done moving, after unpacking most of what you have, you may find yourself looking at a lone box thinking, “What’s in that box?”

When you have everything unpacked and in place, then realize there’s a whole other box remaining to be opened, we have two choices:

  1. We allow ourselves to re-attach to every item in there “because it’s ours”,
  2. We allow...
Adam Fairhead Adam Fairhead
Post #0733 • December 14 2019

Living Memory

If you’re pursuing meaningful work, lasting change, impact… you’re always in the past.

Writing notes to the future: I find sometimes I forget what I thought about things in the past. Or how I would have felt if I’d have known about my successes and failures.

What would he/she say? For me, he’d have told me to celebrate the many successes more than I do. He’d have told me to not beat myself up about the losses, asserting they were...

Adam Fairhead Adam Fairhead
Post #0732 • December 13 2019

Is the Goal the Goal?

We all set goals. Did you set the right ones?

Designing a lovely new interface: is the goal a lovely new interface – something never seen before so you can impress yourself – or is the goal to support those who will use it toward their goals?

Pursuing a fatter wallet: is the goal to have more so you can give more to businesses that sell fancier toys – an unfulfilling cycle of ‘more’ – or is the goal to...

Adam Fairhead Adam Fairhead
Post #0731 • December 12 2019

Why We Don’t Trust You

“Building trust” while marketing your important work need not be a mystery. Here’s why we don’t trust you:

Because we can tell that you’re reading a script. Whether it’s on a sales call or a video for Facebook, we can hear it in your voice. We can see your eyes dancing along the autocue. We know that thoughts aren’t with us in this moment, so we wonder why ours should be with you.

Because we’ve seen this all before. We...

Adam Fairhead Adam Fairhead
Post #0730 • December 11 2019

Two Years of Daily Posts

One year ago, I wrote my first daily blogging milestone.

The points I made in it are no less true, yet I’ve more to add now I’ve doubled my discipline as of today, as I acknowledge the two year mark of daily posts:

You’re still never sure: Every new day begins with a clean slate for the blog; there are no idea lists or agendas. There is only the daily discipline of showing up for those trying to make...

Adam Fairhead Adam Fairhead
Post #0729 • December 10 2019

The Question is the Answer

I was asked a question today regarding my book, ‘Marketing Isn’t About You’, and I thought I’d share it with you here on the daily post:

“What are some ways someone can ‘love them first, ask questions later’?”

“It’s worth sharing because it’s a great question.

One worth asking daily. In business, in marketing, in relationships, in life.

It’s one that has no one answer. The question is the answer.

Want to wash cars but nobody’s asking? Go wash...

Adam Fairhead Adam Fairhead
Post #0728 • December 09 2019

Overvaluing Authenticity

Do you keep hearing about how important authenticity is?

In the brand-building circles, authenticity all the rage.

“Just be yourself.”

If you’re doing work that matters, there’s more to this:

If you’re inconsistent, authenticity is likely going to cause frustration for those you serve. Unless the value they’ve bought into is the novelty of frenetic availability, there’s likely to be a desire for a consistently met expectation. You tune into certain channels more than others because you know what you’re...

Adam Fairhead Adam Fairhead
Post #0727 • December 08 2019

Knock Knock

Remember when the answer was, “Who’s there?” instead of, “Go away”?

We’re all experiencing inbox fatigue. It doesn’t have to be this way:

We over-subscribe and under-read because we’re afraid of missing out, or forgot to unsubscribe from the things we don’t actually read anymore. And so, we miss out on the important things.

We over-share and under-connect because people over-subscribe and under-read. There’s less room for quiet, thoughtful connection by email than their used to be. They’re hard to...

Adam Fairhead Adam Fairhead
Post #0726 • December 07 2019

Busy Doing the Right Things

“It’s not the years, honey. It’s the mileage.” – Indiana Jones, Raiders of the Lost Ark

We all know we should plan.

As in, really plan things out – five year plans, maybe even ten year plans, we’ve heard it all before.

Here’s why you don’t do it, and why it doesn’t work:

  • It’s a whole to-do of its own: You’ve enough to do as it is, so sitting and trying to tell the future doesn’t make the cut.
  • It’s baseless:...
Adam Fairhead Adam Fairhead
Post #0725 • December 06 2019

Your Weeks Are Slipping By

I like months. We gave them names, so each means something different to us.

January and July are very different months. As are August and December.

We have emotions attached to each different month. In December we often become more reflective about the year just passed. In January we often become excited about the year ahead.

What about W49?

Enabling “week numbers” on our devices gives names to every week of the year. Except we don’t have much attachment to...

Adam Fairhead Adam Fairhead
Post #0724 • December 05 2019

Masters Leave the Dojo

Are you the best at what you do?

Ever notice how it’s usually not the best who help people the most?

I’m a huge advocate of having mastery over your craft. Without this, you can’t create the amount of transformation for those you wish to serve as is possible for you or them.

But it’s not mastery for mastery’s sake. It’s mastery because of the level of result you can produce for someone in the marketplace or in your chosen...

Adam Fairhead Adam Fairhead
Post #0723 • December 04 2019

Setting Ourselves up for Success

There are two types of people.

Those who set themselves up for success, and those who expect others to set them up for success.

In our businesses I’ve experienced both. I thought I’d share some takeaways from the experience:

#1 You probably have around you people who want to help you grow and succeed. If you don’t, there’s a lot of people out there – go find yours.

In our businesses there are teams designed to make you grow. Perhaps your...

Adam Fairhead Adam Fairhead
Post #0722 • December 03 2019

Thankful For That Problem

A problem happened in your company today.

Did you say thank you?

The first thought tends to be one of frustration, anxiety, or disillusion. It could mean our day is derailed, a heavy financial blow, or worse. But these problems that crop up tend not to be as catastrophic as the first seem, most of the time. Moreover, the manifestation of a problem can teach us a lot about our work and how to make it better.

The first thought...

Adam Fairhead Adam Fairhead
Post #0721 • December 02 2019

The Skill of Getting Over the Hump

What is the hump?

It’s when you know you’re ready to buy something, but you teeter on the edge of action. More testimonials, more documentation, more conversations. Getting over the hump is a skill – the bravery to say “Yes” when “Yes” is probably the best thing for you.

It’s when you know they’re ready to buy something, but you teeter on the edge of closing. More calls, more follow-up, more ‘value’. Helping others over the hump is a skill – the...

Adam Fairhead Adam Fairhead
Post #0720 • December 01 2019

It’s Not Perfect…

…And it never will be.

The work you care about is not perfect, but the fact you wish it were is part of why you’re the right person for the job. There are many out there who settle for mediocrity, not you.

The relationships you care about are not perfect, but the fact you wish they were are part of why they’re blessed to have you. There are many who would bail at the first sign of trouble, not you.

...