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February 28, 2019     Daily Post

What Banks Can Teach Us About Customer Care

If you started your meaningful business and lead it to some level of success, you may have experienced these two scenarios:

  • When you go into a bank without much money, you’re pointed to a chair and asked to wait, before someone batches you through their paperwork with below-average rates at an open desk.
  • When you go into a bank with lots of money, every rep wants to shake your hand, the manager is called over to meet you, and you’re seen in a private office with all the time you need.

If banks treated every customer like a VIP, how many more members would they keep? The only change is the degree of love and respect their teams need to extend to those in their care.