444: What banks can teach us about customer care ​

We all set goals. Did you set the right ones?
Designing a lovely new interface: is the goal a lovely new interface – something never seen before so you can impress yourself – or is the goal to support those who will use it toward their goals?

We can tell when someone’s being brave. When someone is doing important work for important reasons, something we can get behind. When you pick out gifts just for us, and when you regift last-minute.

One year ago, I wrote my first daily blogging milestone.
The points I made in it are no less true, yet I’ve more to add now I’ve doubled my discipline as of today, as I acknowledge the two year mark of daily posts.

The question is the answer.
Allow me to pose it to you: What are some ways someone can ‘love them first, ask questions later’?

Authenticity is important, such as in a trusting personal relationship where you go to heal, grow and nurture. But in the marketplace, authenticity’s praise often casts a shadow over consistency, sensitivity and empathy.

Remember when the answer was, “Who’s there?” instead of, “Go away”?
We’re all experiencing inbox fatigue. It doesn’t have to be this way.
So what’s the solution to the noise? Care more.