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352: The human effect ​

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The human effect on our work is profound, particularly for those who consider themselves logical and pragmatic:

  • Hours worked vs bonds forged: Hours are trackable, billable, valuable. But bonds are untrackable, invaluable, emotional.
  • Problems solved vs problems shared: When we solve problems, we’re compensated in proportion to the problem solved. When we share problems, we’re bound relationally in proportion to the problem shared.
  • What happened vs what we’re capable of: Ending an engagement because of something bad that happened can make good business sense. So can seeing how forgiveness can motivate a whole new level of contribution.

In all three instances, the latter is worth greatly more than the former. Such is the effect that humanity has on our work.

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609: The Little Things We Buy

There are many items that we must keep stocked in our companies. These are just three that are frequently ‘out of stock’. Do you have enough respect, discipline and empathy in stock for your customers?

You are creating what matters.

So how can we help you
sell it better & make more impact?

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