352: The human effect ​

The human effect on our work is profound, particularly for those who consider themselves logical and pragmatic:

  • Hours worked vs bonds forged: Hours are trackable, billable, valuable. But bonds are untrackable, invaluable, emotional.
  • Problems solved vs problems shared: When we solve problems, we’re compensated in proportion to the problem solved. When we share problems, we’re bound relationally in proportion to the problem shared.
  • What happened vs what we’re capable of: Ending an engagement because of something bad that happened can make good business sense. So can seeing how forgiveness can motivate a whole new level of contribution.

In all three instances, the latter is worth greatly more than the former. Such is the effect that humanity has on our work.

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