“The customer is always right” is a fast-track to commoditizing yourself into a replaceable cog. Do you have the confidence to show your market a better way?
November 28 2018
The human effect on our work is profound, particularly for those who consider themselves logical and pragmatic:
- Hours worked vs bonds forged: Hours are trackable, billable, valuable. But bonds are untrackable, invaluable, emotional.
- Problems solved vs problems shared: When we solve problems, we’re compensated in proportion to the problem solved. When we share problems, we’re bound relationally in proportion to the problem shared.
- What happened vs what we’re capable of: Ending an engagement because of something bad that happened can make good business sense. So can seeing how forgiveness can motivate a whole new level of contribution.
In all three instances, the latter is worth greatly more than the former. Such is the effect that humanity has on our work.