“The customer is always right” is a fast-track to commoditizing yourself into a replaceable cog. Do you have the confidence to show your market a better way?
November 23 2018
Yesterday we talked about quitting. Today we’re going the opposite route:
- But they didn’t respond: They were probably busy and missed it. The sale isn’t dead because they didn’t pick up.
- But the pitch was a flop: Your communication skills and your vision are two vastly different things.
- But I’m not fast enough: Is it a capability/quality problem or a training/quantity problem? It’s normally the latter.
There’s usually more we can do.