The holy grail in client relations, beyond advocacy, is deep mutual respect born of a long, fruitful and (mostly) successful partnership. If this sounds alien to you, step up your game. If it sounds familiar, well done: keep it up.
September 25 2018
Questions control our focus. When posed to us, they have the power to change the way we look at ourselves, even if for just a while:
- Are you a caring person? The focus is on your nature, making us more likely to volunteer for a good cause.
- Are you an adventurous person? The focus is on your spirit, making us more likely to try something new.
- Is quality important to you? The focus is on your taste, making us more likely to invest in a quality, long-lasting solution.
- Are you a people person? The focus is on your social orientation, making us more likely to attend an event.
When we ask questions of ourselves or others, our answers carry into the rest of the conversation. Whether we’re recruiting volunteers or raising their ambition, the lives of those we wish to serve are as good as the questions they–and we–ask them.