September 18, 2018 Daily Post
Imagine you’re walking along on a street not far from your home.
A homeless person walks up to you and asks for spare change.
What do you do?
You and he are still the same people. All that changed was the knowledge of shared past experiences. You realize you’re just like him. Despite not sharing the same blood, shared heritage is enough to make you behave like you do.
As teams doing important work in the marketplace, we should think hard about what heritage we share with those we wish to serve. What could it do to the quality of our relationships with them?