Efficient was never the goal
AI chatbots are efficient.
But 64% of folks said they’d prefer companies not replace customer service with AI, and 53% said they’d think about moving to a competitor about it.
What if efficient was never the goal?
AI chatbots are efficient.
But 64% of folks said they’d prefer companies not replace customer service with AI, and 53% said they’d think about moving to a competitor about it.
What if efficient was never the goal?
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