“The customer is always right” is a fast-track to commoditizing yourself into a replaceable cog. Do you have the confidence to show your market a better way?
June 7 2018
What do you do when crisis hits your company?
Let’s say a key player has an incident that takes them temporarily out of the game. Some have a Crisis-Mode Switch, and they respond by flicking theirs to “On”:
- Taking lead: These people jump in and step up in their stead, taking lead on new roles and doing a sterling job of it.
- Keeping promises: These people make certain all bases are being covered, by them or others, so the team keeps its market promises.
- Owner’s mind: These people have an Owner’s mind; the team is theirs, and they can’t allow it to drop the ball during Crisis-Mode.
Who on your team has a Crisis-Mode Switch?