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May 08, 2018     Daily Post


Unhappy customer.

What’s your first reaction?

  • “Did we screw up?” If you know you have loose-ends and weak links in your team workflow, this is how you’ll feel.
  • “Well screw them” If you’re insecure about your workflow and don’t want to admit it, this is how you’ll feel.
  • “That’s impossible.” If you know with certainty that your team provided unchallengeable value, this is how you’ll feel.

Each of these first-reactions speaks volumes about whether or not you believe your team provides unchallengeable value.

Now that we’ve asked the question, we’re lucky enough to answer it before it becomes a reality.