“We cannot have a call at the time you requested. Choose another time.”

That’s how a machine might say it.

A negative, followed by a task to do.

“I’m working to help schedule that call as soon as possible for you! I have a call booked already at that time, but I’ve set aside Wednesday 9:00 am EST, if that works for you?”

That’s how a human might say it.

A positive, followed by a problem solved.

It’s a small difference that makes you a positive problem solver, rather than just the bearer of bad news.

Isn’t that better?