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Archive of posts from December 2024

Adam Fairhead Adam Fairhead
Post #2558 • December 20 2024

Be the show

Be the show. Not the commercial break.

Here’s how:

Don’t pitch.

  • There’s too much good material out there
  • Pithy pitching take you out of the race

Don’t use ad spend as a crutch.

  • Organic is increasingly a litmus test
  • Ad spend won’t save bad material

Don’t make it about you.

  • Make it about what they want
  • Make it how they like receiving it

Don’t behave like a commercial break.

  • Behave like a beloved show
  • Plan a series, episodes, a world

You have to work harder to build great things.

But great things work harder for your right back.

Isn’t that better?

Adam Fairhead Adam Fairhead
Post #2557 • December 19 2024

Better than us?

“Are my competitors better than us?”
“Are they giving better service than us?”
“Are they smarter than us?”

More likely they’re either:

  • Sharing more value than you,
  • More enjoyable than you,
  • Both.

Most of us are online to learn, or to laugh.

So combine the two.

Your competitors won’t know what hit ‘em.

Adam Fairhead Adam Fairhead
Post #2556 • December 18 2024

Better social goals

Likes/comments are not your social goal.

These are your social goals:

❌ Don’t: Chase followers & likes
(They only impresses your parents)

✅ Do: Collect loyal fans
(Where there’s real relation equity)

❌ Don’t: Chase ill-defined leads
(Everyone is here. That doesn’t make them a lead)

✅ Do: Give well-defined value
(Be like Santa: give gifts until they believe in you)

❌ Don’t: Chase ad impressions
(It just means you’re spending)

✅ Do: Read into the data
(Is it actually attracting your people?)

❌ Don’t: Chase ad thruplays at any cost
(It puts your focus on the wrong things)

✅ Do: Track intent-based thruplays
(Where they stick around because it resonates)

❌ Don’t: Optimize for opt-ins and open rates
(It’s creepy & full of false-positives)

✅ Do: Optimize for email reply rates
(Make it so good they they’ll thank you)

❌ Don’t optimize for bums in seats.
✅ Optimize for experiences people love and look forward to.

Isn’t that better?

Adam Fairhead Adam Fairhead
Post #2555 • December 17 2024

Behind a Fast500 brand

I’ve been writing some ‘customer success’ stories lately for my Otherworldly studio. I thought you might enjoy reading some of them:

The strategy, videos, pages and UX behind a Deloitte Fast500 brand.
Supporting S2G from 11k to over 35K customers, winning Deloitte Fast500 for 5 years in a row.

S2G is one of the leading email delivery server SaaS companies in the world. We met the founder when the company was serving 11,000 customers in 100 countries, and ready to take the brand — and the product — to the next level.

Edutainment materials for new markets

As the S2G customer base grew, two components of marketing became the focus: general and niche. The ‘general’ bucket was the overall user experience for anyone who discovers the brand, such as from content marketing. The ‘niche’ bucket was for tailored, focused experiences designed for specific market segments, contextualizing the UX and language to suit them.

By crafting tailored experiences per market, we were able to resonate more intimately with target demographics than competitors. For instance, the education market introduced a Harry Potter inspired theme across media. An animated video explainer introduced the power of the service while entertaining visitors, featuring an IT wizard that utilizes a student’s magic abilities to make emails deliver more effectively, bypassing even the bulkiest of spam filter city guards.

“Everyone in the office heard it and came over to watch. They love it” — Lukas W, Business Development Manager

Similarly, by optimizing more general market assets, we were able to more effectively articulate the power of the service, crafting granular materials that allow users to ‘discover’ a variety of different services and solutions through a natural, highly-visual explorer design and information hierarchy.

By deploying all of this with the latest web technologies, we were then able to double site speeds, even while delivering an even greater visual experience.

Product design and development

By applying these same principles to the product design and development, we’ve made great strides toward more enjoyable user onboarding and a more polished application interface for users to experience. The latest interface leverages SPA HTMX technology to make page states feel instant, while maintaining a highly efficient environment for the Go back-end to liaise with.

Users are delighted with the progress, represented by a 5/5 rating on TrustPilot, a 5/5 rating on G2, and a 5/5 rating on Capterra. Further, the continued progress has secured the company the enviable badge of “Deliotte Fast500” for five years in a row, as the brand continues to grow and thrive through difficult economic conditions.

Adam Fairhead Adam Fairhead
Post #2554 • December 16 2024

Doubling conversions in insurance

I’ve been writing some ‘customer success’ stories lately for my Otherworldly studio. I thought you might enjoy reading some of them:

Otherworldly doubles conversions in competitive insurance markets.
Unlocking the next chapter of growth for well-optimized portfolio pages in high-growth markets.

VEMM is one of the largest insurance management firms in Brazil, providing providing nationwide access to better terms and plans coupled with prompt customer service.

The team wanted to uncover new ways to improve conversion rates across their portfolio web properties, ranging from auto insurance to loan services.

1. Strategically made signups enjoyable

Who actually likes filling out insurance forms or collecting quotes? Nobody. That was the opportunity. In a sea of competitive options that neither education nor entertain, there was a clear opportunity to engage traffic in innovative new ways.

As a developing nation, Brazilian buyers were still hesitant to engage with online services that involved finances, which added to the challenge — and opportunity — represented by our strategy.

Following the implementation of our strategy — including copywriting, design, artwork and development — VEMM’s manager was delighted to report a drastic improvement in conversions. The inclusion of a highly-visual and immersive educational and entertaining onboarding system made visitors feel both comfortable and eager to dive deeper.

The result was even more exciting thanks to the additional challenges imposed by their market.

“Our conversion doubled: it was the highest ROI on anything we ever spent.” — Simon B, Manager

2. Developed a repeatable framework for their portfolio

Following the fantastic results on key portfolio properties, we developed a system for repeating the results across the rest of their assets. The system (endearingly named internally at VEMM as ‘Centro’) unlocked gains across their entire lineup with only minor changes required per site.

It was our pleasure to play such an instrumental role in making so many Brazilian shoppers more comfortable in their foray into online commerce, and in helping secure VEMM as a major player in their market.

Adam Fairhead Adam Fairhead
Post #2553 • December 15 2024

Web framework personality

I’ve been writing some ‘customer success’ stories lately for my Otherworldly studio. I thought you might enjoy reading some of them:

Otherworldly brings the most advanced web framework to life.
Giving a framework that powers hundreds of thousands of websites a brand personality that endures for over a decade.

The Foundation framework was among the first modern front-end development libraries to prioritize support across devices, mediums, and accessibility. Foundation became a family of responsive front-end frameworks that makes it easy to design beautiful responsive websites, apps and emails that look amazing on any device.

When it was starting to gain traction, the Foundation team acknowledged a need to give the brand a more engaging personality to represent the next chapter of its development.

The brand personality we created has endured for more than a decade, with hundreds of thousands of websites still thriving with the framework.

1. Strategically redesigned brand materials

Following a strategic appreciation for the target audience, what they’re looking for in the market, and how they enjoy engaging with their tools culturally, we begun the project by exploring different avenues for design and personality.

Thanks to qualitative market feedback, we were able to narrow down the options to the strongest one before production began. This put the project in a great position for effective, efficient implementation.

2. Prepare new materials for the web

With a robust, tested solution in hand, production took place with confidence. Brand materials were produced efficiently and economically, and a variety of assets cascaded across the whole project.

Subsequent milestone launches of the framework were accompanied by additional materials, introducing thematic variations to make every new version feel both fresh and familiar.

The success of this brand project led to the addition of two other projects just like it, bringing strong personality and connection to a leading design community and yet another web framework.

Adam Fairhead Adam Fairhead
Post #2552 • December 14 2024

Mindfulness campaign raises 6 figures in 6 hours

I’ve been writing some ‘customer success’ stories lately for my Otherworldly studio. I thought you might enjoy reading some of them:

Mindfulness campaign raises six-figures in 6 hours with Otherworldly.
Find out how webcomics, videos and pages gave this project the resources it needed to grow, fast.

The Memento Morti campaign (2022) wanted to help young adults discover Stoic philosophy for the first time. The campaign’s goal was to assess interest in its chosen market, using real market feedback to plan for a long-term product roadmap.

Up against established brands, the campaign had the challenge of engaging a saturated personal development market at a time when markets were already contracting, and sales were down across the industry. With a product that only costed $40, we needed strong sales volume to make the campaign effective.

We divided their campaign prep into three categories for implementation:

1. Have a plan before you go to market

In order for production to be effective, we needed everyone on the campaign to understand who the target market is, how they tick, what they want, how they most enjoy receiving it, and how that influences production at each stage of the campaign lifecycle.

Using our strategy product, all details of campaign awareness were thoroughly understood and detailed before the campaign begun, and each piece of creative needed was clearly defined, ready for production.

Select members of the target audience were invited to share feedback at the strategic level, which helped influence the strategy and how creative would be produced for maximum impact.

2. Capture market attention daily on social media

As interesting and pervasive as personal development content was on social media at the time, it was lacking in edutainment (as so many industries are). Specifically, social content was largely a mix of shallow insights, pitches, and platitudes. Competitors weren’t educating through entertainment. They weren’t building personalities for the market to connect with. They weren’t making material for the market to look forward to. And the stats proved it.

In response to this opportunity — and the strategy that identified it — we composed a series of four-tile webcomics that leaned on Stoic concepts, and delivered them in entertaining ways using the campaign’s new character personalities. These nurtured an interest in the target market, and meaningful, excited conversations emerged in the comment sections.

As the campaign was about to start, a video was released, revealing the lead character negotiating the newly developed world, representing the essence of the project, and all in an entertaining way. the video was met with a great reception, receiving over a thousand user interactions in only a short space of time.

The campaign had its target audience interested in learning more about the campaign and the lessons it taught. That led us to the third step:

3. Give the market something worth clicking on.

The campaign’s attention was directed to an interactive landing page that enabled visitors to ‘explore’ the world they’d been seeing through content. By clicking around an interface that resembled a series of streets and buildings, users could negotiate the world, interacting with familiar characters to uncover more about the campaign’s specifics.

This interface delighted visitors, and enabled them to purchase the campaign’s educational product and learn more about stoicism live together. The campaign ran for roughly six hours in total, and secured a six-figure (USD) win during that time.

The team was delighted to see such sales velocity during that time, with thousands of sales per hour taking place in a highly competitive marketing, and during a distressed economy.

Adam Fairhead Adam Fairhead
Post #2551 • December 13 2024

Newsletter evolution

The newsletter is evolving!

The Productoon newsletter is now the Marketer From Space newsletter.

That means all the usual:

  • Marketing short comics every week
  • Tips from your favorite creators

Plus incoming:

  • Animated weekly video shorts
  • Fully-illustrated 16-page comic

Plus-plus: Recording everyone’s subscribe date, so the longest subscribers get the most future goodies 🥳

If you’re not yet subbed, come aboard: https://mredutainment.com/marketerfromspace/

Adam Fairhead Adam Fairhead
Post #2550 • December 12 2024

Coulds and Shoulds

Newbies mix up ‘Could’ and ‘Should’.

“Could” is an easy one: of course you could! You could do absolutely anything you’d like to do, that’s part of the magic of running your own business. Anything is possible, you can do absolutely anything. Way to go, champ.

Except you can “Could” your way into liquidation.

“Should” is a better question, and it’s answered by knowing what you’re doing, for whom, based on their existing journey, and how they’d like to get there.

Sometimes it’s better to trade the Coulds for Shoulds.

Adam Fairhead Adam Fairhead
Post #2549 • December 11 2024

The cancelled meditation app

I used to subscribe to a meditation app. Did for many years. But when I cancelled it, I got 50% off discounts in my email practically practically every month.

Have done ever since.

The brand is training me to do two things:

  1. Never pay full price for it, as they don’t think it’s worth it.
  2. That they billed me 2x what its worth for years without telling me.

This is a good example of marketing promotions gone bad.

They send these promotions in an effort to reactivate churned accounts. That’s their intention.

But the reality is, they’re making me less likely to buy again.

So when creating offers, or nurturing business, remember to look at it from their perspective. See your work through their eyes, in their world.

It changes everything.

Adam Fairhead Adam Fairhead
Post #2548 • December 10 2024

Ketchup without fries

No data point is the holy grail.

No data point tells the whole story.

No data point is worth optimising for in isolation.

It’s like ordering ketchup without fries, quoting scripture at people out of context, or being the person who always buys someone the exact same present every year “because they like it”

Context is king.

Adam Fairhead Adam Fairhead
Post #2547 • December 09 2024

Slow down time

Some days remind you of how fast time flies.

Some days remind you it’ll never slow down.

Some days remind you that this won’t last forever.

This is your green-light to slow down, look around, and enjoy the wonderful progress you’ve made.

And it is wonderful.

You just need to force time to slow down for just long enough to see.

Adam Fairhead Adam Fairhead
Post #2546 • December 08 2024

Dazzle vs illumination

The world tells us we need to make more noise.

Get more attention. More impressions. More headlines.

More eyeballs. More data. More clicks. More more.

But no one stops to question why.

The world has enough noise. But it’s starving for signal.

The world has enough headlines. But it’s short of things worth reading.

The world has enough eyeballs. But it’s short of things with heart.

Maybe what we need is less dazzle.

Maybe what we need is more illumination.

Adam Fairhead Adam Fairhead
Post #2545 • December 07 2024

You decide

Nothing we make ever goes exactly to plan.

If the plan is what determines success, we’re destinated for failure.

But what if the plan didn’t get to decide?

What if the plan was just a think you wrote down once, nothing more?

What if you decided what was important today?

What if you dedided what was success and failure?

Isn’t that better?

Adam Fairhead Adam Fairhead
Post #2544 • December 06 2024

Choose the voices

Just because it’s popular on social media, it doesn’t make it good nor right for you.

Just because your peers all think it’s a good idea, it doesn’t mean they’re right.

Just because others say you’re missing out, it doensn’t mean you need to care.

Just because others have something you don’t, it doesn’t make it valuable.

Just because you dream different dreams, it doesn’t make them wrong.

Choose the voices you listen to.

Including those in your own head.

You get to choose.

Adam Fairhead Adam Fairhead
Post #2543 • December 05 2024

Replaceable hype-men

Don’t want to be a replaceable hype-man?

You need Evergreen Ubiquity:

Being your company’s ‘hype-man’ means:

  • Waste time on checklist productivity,
  • Go to market on the back-foot,
  • Chase people around,
  • Discount your stuff,
  • Hamster wheel.Yeurgh.

But ‘Evergreen Ubiquity’ draws folks in:

  • Very educational, very entertaining.
  • You’re drawn in by its contribution in your life.
  • You’re drawn in by the personalities you bonded with.
  • You’re drawn in because it’s a small part of your identity.
  • You go to it, it doesn’t chase after you.

Things you need for that:

  • Know your customers way better than you do now
  • Know how they love to consume content/products
  • Know what they consider ‘completely un-ignorable’
  • Build at the intersection of those things
  • ‘Pay the price’ of it taking time to build

Which would you rather be?
Replaceable hype-man, or Evergreen ubiquity?

Adam Fairhead Adam Fairhead
Post #2542 • December 04 2024

Offers vs Modifiers

If your offer sounds like this

We need to fix it, fast;

– “Buy now, 20% off”

  • “Only 4 slots left” – “Doors close tomorrow”

These aren’t Offers. These are Modifiers.

You can use them to modify Offers… but they’re not Offers.

Buyers don’t want 20% off. They want a brand they love & trust to solve their problems.

Isn’t that better?

Adam Fairhead Adam Fairhead
Post #2541 • December 03 2024

They all work

It’s a lie, perpetuated by online gurus:

“The ONE method to need to grow your biz”

Buy their product → ____ → Profit?

There’s no one method. They all work!

I’ve personally helped grow businesses using:

  • organic social
  • direct mail
  • cold email
  • cold calls
  • paid ads
  • seo

…So it’s not about the channel.

It’s about being on-narrative (their words),
giving more than you ask (a resource),
and being enjoyable (vs boring).

Use the methods you and your people like.
‘Cus they all work.

Adam Fairhead Adam Fairhead
Post #2540 • December 02 2024

Innovative vs Invisible

Here’s how I define “innovation”

Innovation:
“Making new things they’d rather experience”

That eliminates:

  • Copying your competitors/peers
  • Most biz/social templates
  • Playing it safe
  • Most MVPs

They’re all called “Invisible”.

Which begs the question…
If you have to choose (we all do)…

Would you rather be Innovative…or Invisible?

Adam Fairhead Adam Fairhead
Post #2539 • December 01 2024

Better than reflections and resolutions

We’re in December. A month often used to reflect on the passing year.

Except time is a lousy measurement.

We don’t even really know what time is. It’s an abstract, complex way of measuring motion… a fleeting concept we perpetually try to estimate with, predict, and manage.

It doesn’t like to be managed, and its uneven nature makes it almost impossible to predict.

Let’s focus less on reflecting on time gone by, opportunities past, or woulda-coulda-shouldas. And focus more on who we are and what we’re doing right now. It’s all we have, it’s all there is. Much more worthy of our focus than reflections and resolutions.

Photo of Adam surrounded by the blog cartoon characters

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