January 21, 2020     Daily Post

Is The Customer Always Right?

Ever heard this question before?

Turns out, being right doesn’t matter.

Correctness, fairness, blame, justice and perspective are all relative. Some people think one way, others another. There are few absolutes we can rely upon for everyone to get behind.

What we can rely upon, is our ability to understand where people are, then consider it to be our fiduciary responsibility to help them move forward from there.

If we make it our business to help them move forward, then rogue ideas or different perspectives are inconsequential to our goals. They’re variables to be understood and harnessed, rather than roadblocks to be asserted for or against.

Are you in the business of debating who is right, or the business or getting people unstuck?

Your choice.