Do you know who it is?
- It’s the customer service rep who’s having a bad day, who doesn’t deal well with bad days, and comes off short to a client.
- It’s the operational team member who forgot to book that important call, leaving someone in your care feeling care-less.
- It’s the person who forgot to replace the toilet roll, or person who forgot to SOP the toilet roll.
The weakest link is everybody, if everybody doesn’t commit daily to doing the best work of their lives.
(Tip: Communication is normally where teams are weakest, particularly in marketing. tryABC.net can help you wit that.)