From emerging market verticals to better customer service, the old ways keep fading away:
- What we were doing 2 years ago doesn’t matter anymore. Things have changed, the market wants more from us now than it did back then.
- What we almost did last year is now make-or-break. We can take the opportunity, or let it become the previous point. Is it worth trying, at last?
- What we thought we might do next year needs our attention today. Next year will arrive as fast as this one did, and others may have gotten a head start by then.
If we care about those we serve, it’s our responsibility to be the change for their benefit. Our competition can follow if they choose.
Things have changed. What are you going to do about it?