“The customer is always right” is a fast-track to commoditizing yourself into a replaceable cog. Do you have the confidence to show your market a better way?
November 20 2018
Every day, we’re faced with both types of work:
- New work: This is the scary thing you’ve not done before. Lead the important call. Get on video. Embrace the new programming language. You feel like you’re not really working, and that makes you feel uncomfortable.
- Old work: This is the thing you’re used to doing. Check off the to-do. Solve it the same way as before. Do what you did yesterday. You feel like you’re working, not growing, and that makes you feel uncomfortable, too.