“The customer is always right” is a fast-track to commoditizing yourself into a replaceable cog. Do you have the confidence to show your market a better way?
November 16 2018
…are that there are no longer any rules.
- Deliberate focus on intrapreneurship? So be it. Nurture a team of irreplaceable individuals that stand shoulder-to-shoulder for the long haul.
- Deliberate focus on automation? So be it. Systemize operations so that it needs no single individual, and let it run all by itself.
- Deliberate focus on manualization? So be it. Make every touch-point with your business human, one-of-a-kind, intimate, unique.
The worst thing we can do is accept that there are ‘rules’ of business.