337: When your work breaks ​

What happens when your work breaks?

  • “We didn’t expect this”: Confusion and panic are the byproducts of ill-planning and carelessness. A rational mind supposes things will not go to plan every time, all of the time. Planning to negotiate failure is as important as planning to negotiate success.
  • “You know what to do”: Systemized error-management is as important as systemized production because production is never perfect. When you know what to do, even problems become opportunities to demonstrate excellent service.

Success during failure is a choice.

 

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