“The customer is always right” is a fast-track to commoditizing yourself into a replaceable cog. Do you have the confidence to show your market a better way?
November 4 2018
The Blame game is an ugly game played by people who are scared.
If you’re trying to do meaningful work and the game comes up, here are the rules:
- Ricochet: If a finger is pointed at you, be sure to deflect onto somebody else. Bonus points if they aren’t paying attention, or aren’t part of the conversation.
- Poker face: If you mess up during this game, be sure to not let anybody know. You lose points if you’re found out, instead of owning up to a mistake and using it as an opportunity to show your greatness.
- The winner is the loser: The best player learns how to make good excuses, makes his/her colleagues doubt their integrity and, worst of all, gets better at playing the Blame game.
It’s a lousy game. You probably shouldn’t play it.