Great gardeners

Our gardeners don’t touch the neighbours gardens.

They used to. That’s how we connected with them in the first place.

But they’re good gardeners. They’re in-demand. So when our neighbor wrote scornful emails about their performance, they simply walked away.

When bad gardeners get bad reviews, they have to scrape around looking for work, and will continue working with bad customers.

When good gardeners get bad reviews, they get to walk away. They’re good, and they have plenty of other options available.

When great gardeners get bad reviews, they get to walk away, or remediate the issue with excellent service, because their communication skills are as good as their gardening skills.

Great gardeners are exceptionally rare. We’ve yet to meet one in our area. We settled for good. Our neighbours settled for bad.

It shows where the opportunities lie, for gardeners, and for us in our own lines of work.