12 ways to retain more customers
12 ways to retain more customers…
- Replace open rate tracking with reply rates
- Build brand personality with edutainment
- Make pages users genuinely enjoy/share
- Swap scarcity for limited-run goodies
- Never use AI chatbots; humans only
- Talk to customers more, learn them
- Produce more on-narrative content
- Learn what their inner-narrative is
- Make invitations instead of offers
- Make a better user experience
- Show your users a good time
- Optimise for fans, not LTV
Which will you try?